FEBRUARY 8, 2002

Client feedback planning at HRDC-Quebec

Circum Network Inc. has put a new report on its Web site. The report entitled "An Integrated Approach to Conducting Client Satisfaction Surveys, Analysis of requirements and proposal for a client satisfaction measurement program" outlines a detailed plan to structure client feedback in the Quebec region of Human Resources Development Canada.

The report outlines the goals of the project and analyzes HRDC-Quebec requirements. Based on the Common Measurement Tool , a series of five questionnaires were developed and pretested as part of the assignment: two self-administered questionnaires for in-person services (one focussed on satisfaction measurement and one on the importance of various aspects of service), one self-administered questionnaire for on-line services, one self-administered questionnaire for services delivered by mail, and one telephone questionnaire adapted to telephone services. The report outlines a strategy to implement this plan.

 Return to the home page
 List all news