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In a time of universal deceit, telling the truth is a revolutionary act.
(George Orwell)

Document T073

2002 Team Canada Inc Customer and Partner Feedback on Performance

Prepared for Industry Canada, August 2002

Team Canada Inc is a federal program aimed at providing information to new and potential Canadian exporters. It provides its services via a telephone hot line which is managed by one partner in each province. Circum Network was responsible for the design, implementation and reporting of a diagnostic study which involved hundreds of telephone surveys with clients as well as upwards of 50 in-depth telephone interviews with coordinators and partners. The main observations were casted in a global client relationship and service quality framework which was also used to derive recommendations for service improvement.

158 pages, 529 Bb [PDF format]


To reach us:

General address : service@circum.com
Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4