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Doubt is not a pleasant condition, but certainty is an absurd one.
This presentation, the preparation of which was piloted by representatives of the Conseil exécutif du Québec, was given to some 50 representatives of Quebec government department and agencies who were involved in the development of citizen charters. The PowerPoint document presents the content of the presentation and the Acrobat document offers a variety of supporting tools.
20 pages, 556k [PowerPoint format] and 15 pages, 271k [PDF format]
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Benoît Gauthier : firstname.lastname@example.org, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4