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Doubt is not a pleasant condition, but certainty is an absurd one.

Document T023

L'évaluation de la satisfaction de la clientèle, méthodes et limites

Training offered to the members of the Société québécoise d'évaluation de programmes on October 5, 2000.

This presentation supported a full day training session covering various aspects of the measurement and management of client satisfaction. It was used on Obtober 5, 2000 in the context of a training workshop offered to its members by the Société québécoise d'évaluation de programmes

55 pages, 980k [PowerPoint format]

To reach us:

General address : service@circum.com
Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4

Benoît Gauthier, Mastodon