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Doubt is not a pleasant condition, but certainty is an absurd one.
(Voltaire)

Document T023

L'évaluation de la satisfaction de la clientèle, méthodes et limites

Training offered to the members of the Société québécoise d'évaluation de programmes on October 5, 2000.

This presentation supported a full day training session covering various aspects of the measurement and management of client satisfaction. It was used on Obtober 5, 2000 in the context of a training workshop offered to its members by the Société québécoise d'évaluation de programmes

55 pages, 980k [PowerPoint format]


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Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
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Benoît Gauthier, Mastodon