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For every complex problem there is an answer that is clear, simple, and wrong.
(H. L. Mencken)
An article by A. O'Connell, originally published in the Harvard Business Review, was recently made available on WebSM.org, a Web Survey Methodology on-line resource. The article analyses the growing challenges associated with telephone surveying, and explores some of the new survey research methods that have been put forth in recent years, such as on-line panels. This article also clarifies some of the issues related to on-line panels, such as the emergence of non-representative "professional panellists": these individuals tend to have a higher degree of education and have a greater chance of being white, young or old than the general population. O'Connell states:
In parallel, a report by EKOS Research Inc. documents the lay of the Web-panel land in Canada. This report was written following the MRIA Net Gain 4.0 panel on the subject (update: some results from this study are presented in "Canadian Online Panels: Similar or Different?", Vue, February 2011, pages 16-20); it draws similar conclusions:
The EKOS report emphasizes the benefits of panels produced based on random selection rather than the opt-in approach.
Based on MRIA industry statistics, on-line research has gained significant momentum in Canada in recent years. Web surveys are now the method of data collection of choice, and Web panels could be the tool that will take the industry to a sustainable modus operandi for the future. Issues of quality and reliability of Web panels still abound, however, and considerable care must be taken in their use until more empirical research is conducted on them.
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