Home Page Company Clients Reports CallWeb SampleCalc EPlanCalc French

‘Data’ is not the plural of ‘anecdote’
(Julian Baggini)

JULY 14, 2001

Improved customer service: lessons from behavioural sciences

The June 2001 issue of Harvard Business Review proposes an interesting analysis of results from behavioural sciences studies used to improve customer service. The article is entitled "Want to Perfect Your Company's Service? Use Behavioral Science". The authors, Richard B. Chase and Sriram Dasu, translate findings from behavioral-science research into five operating principles.Interesting read for those interested in customer satisfaction management.

 Return to the home page
 List all news

To reach us:

General address : service@circum.com
Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4

Benoît Gauthier, Mastodon