Document T033

Western Economic Diversification Canada client satisfaction

Report prepared for Western Economic Diversification Canada following a client survey, June 2001

In its 1999-2000 performance report, Western Economic Diversification Canada indicated that service quality and client satisfaction were important organizational considerations. In order to document current levels of client satisfaction, to examine their evolution in comparison to a baseline survey conducted in 1998 and to determine the priorities for organizational improvement, a large-scale client survey was conducted in March of 2001 by Criterion Research. This report, prepared by Circum Network, presents the findings of the consultation.

The study shows that WD clients were generally satisfied with the department's services and that significant improvement had taken place since the last client survey in 1998. This report points out the key strengths of the organization and identifies areas where improvement would most likely translate into a more positive client experience.

291 pages, 1,238k [PDF format]

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