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A society without a grounding in ethics, self-reflection, empathy and beauty is one that has lost its way.
(Brian Rosenberg)

OCTOBER 28, 2001

Continuous client feedback pilot project at Citizenship and Immigration Canada

Through a good part of 2001, Citizenship and Immigration Canada has pilot tested a continuous client feedback mechanism in the form of a comment card made available at some 25 points of entry and inland offices. This report by Circum Network Inc. presents the findings from this pilot project which include:

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Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
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