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You are entitled to your opinion. But you are not entitled to your own facts.
(Daniel Patrick Moynihan)
The Canadian Passport Office was gearing to introduce various changes in its passport offering and in the process to obtain a passport. These changes aimed essentially at improving upon passport security while maintaining good value for money for the passport client. The contemplated changes were as follows:
This research analysed the reactions of Canadians to these proposals; it was conceived and implemented as a consultation of the general public on policy change and service improvement issues. A few peripheral issues related to communications were also investigated. Results are based on 1,554 interviews conducted by telephone by Echo Sondage in May 2000; the response rate was 54%.
168 pages, 668k [PDF format]
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